Cookie Policy

Effective date: December 14, 2023

About cookies and similar technologies

LoungeBuddy, Inc. (referred to as “us”, “we”, or “our”) is committed to providing you with comprehensive and transparent information about the use of cookies and similar technologies, such as pixels, beacons, and tags (together “cookies”) on our website (including online services on our websites, for example, applications). For more information on how we process your personal data please see our Privacy Policy

Please note, our cookie policy does not apply to, and we are not responsible for, the privacy practices of third-party websites which may be linked to or accessible through this website.

What are cookies?

Cookies are small text files containing small amounts of information that are stored on your computer, mobile phone, or tablet when you visit a website. We use cookies for a variety of reasons, including to help you navigate between pages efficiently, remember your preferences, and improve your overall experience. They may also be used to help make the advertisements you see online more relevant to you and your interests.

We also use cookies to provide an online service more tailored to the device you use, to evaluate the performance of our website, and to detect and prevent fraud, keeping you secure. When you visit our website, we collect information about your use of this website, such as information about the device or browser you use to access it, how you interact with it, your general location, and the IP address of your hardware. The absence of cookies may prevent you from performing certain activities in our secure online space.

Some cookies contain personal data. For example, if you click “remember me” when you use a website or app, a cookie will save your username and preferences.

Cookies can remain on your device for different periods of time. Some cookies are called “session cookies” which are temporary and are automatically deleted once you close your browser or once your session ends. Other cookies are called “persistent cookies” which are retained on your device until you delete them, or your browser erases them when the cookie reaches its expiration date.

Cookies used by us and their features

  1. Essential cookies

    These types of cookies are essential for the safe and proper functioning of our website and for us to provide a product or service you have requested. We don’t have to ask for your consent to store these cookies on your device. Without these cookies we are unable to provide products or services you might request. You cannot opt-out of the use of these cookies on our website. Although you can set your browser to block or alert you about these cookies, disabling them may cause some parts of our website not to work.

    These cookies are used to:

    • Allow us to confirm that you are logged in to secure areas of our website.
    • Keep our website secure and protect against online fraud.
    • Help you to navigate between pages.
    • Tell us how the website is working so we can find and fix problems.
    • Record and respect your preferences regarding our use of cookies on your device.

    Our suppliers include:

    NamePurposeTypePrivacy Notice
    __stripe_midIdentifies and prevents fraud to assess the risk associated with an attempted transactionFirst Party
    __stripe-sidIdentifies and prevents fraud to assess the risk associated with an attempted transactionFirst Party
    currencyCodeTracks currency preference selectionFirst Party
    Visited_ beforeTracks if users have previously visited the websiteFirst Party
    CookieConsentDetermines cookie consent (where presented)First Party
    Ucm-idDetermines cookie consent (where presented)First Party
  2. Functional cookies

    These cookies remember you so that we can improve, enhance, and tailor your visit to our website. Without these cookies we cannot remember the settings you’ve previously made or tailor your experience on the website.

    These cookies are used to remember:

    • Your user preferences, such as your preferred language.
    • Accessibility choices, such as font size.
    • Your username if you have previously logged in to your online account.

    The cookies we use are:

    NamePurposeTypePrivacy Notice
    Session last activeTracks the last time a user was active on the websiteFirst Party
    VendorConsentsTracks website usage data from visitors to improve the functionality of a websiteFirst Party
    i18nextLngDetermines the preferred language of website visitorsFirst Party
  3. Performance cookies

    We use these cookies to understand how you and other visitors use our website. For example, they help us know which pages are the most and least popular and see how visitors move around the website. Without these cookies we cannot assess how our website is performing nor make improvements.

    These cookies make it possible to:

    • Understand which browser visitors are using and the number of new visitors to our website over a period of time.
    • Track or manage user interactions or engagement with a customer chat feature or platform.
    • Test different versions of the same web page to provide the best customer experience for our users.
    • Improve how our website works.
    • Improve the products and services we provide.

    The cookies we use are:

    NamePurposeTypePrivacy Notice
    AmplitudeTracks website usage data from visitors to improve the functionality of a websiteThird Party
    Kustomer-chat-tracking-tokenTracks and manages customers’ chat engagementThird Party
    _dd_sTracks errorsThird Party

If you would like to restrict, block or delete cookies from or any other website, you can use your browser. Each browser is different, and the “Help” function of your browser will tell you what to do. Please note that disabling essential cookies will affect the proper functioning of our website.

Use of Other Websites

When you click on links to other websites that we make available to you, we recommend that you carefully read the privacy and use policies of cookies of those websites.

Please note that the choice about cookies you have made on our website will not be reflected on websites that are not owned by American Express.

Use of cookies in emails

We use cookies to understand whether or not emails we send to you are read and what links or URLs you have clicked on in those emails. This is used to determine the effectiveness of our communications and helps us to better personalize the emails and online advertising we will send you in the future.

You can disable cookies in emails by changing the settings of your device or email program (in general, you can do this by disabling the auto-image loading feature).

Contact us

If you have any questions about this cookie policy or about the use of cookies, you can contact our data protection officer at [email protected].

Changes to our cookie policy

We reserve the right to change this cookie policy at any time. When we make such changes, we will update the effective date at the top of this page. Any changes to this policy will be effective immediately upon posting.