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John F Kennedy Int’l Airport

Frankfurt Airport

London Heathrow Airport

Logan Int'l Airport

Singapore Changi Airport

Dubai Int’l Airport

Premium Food

Snacks

Spirits & Liquor

Beer & Wine

Wi-Fi

Showers

Spa Services

Flight Monitors

Newspapers & Magazines

Private Rooms

Children's Area

Conference Rooms

Internet Terminals

Printers & Copiers

Telephones

Smoking Area

Non-Smoking

Shoe Shine

18+ Cardholder

21+ Cardholder

Clothes Press

The 4,000 square feet lounge is dominated by soaring windows on two sides, providing guests with dramatic runway views.

Club Aspire Lounge

Nice breakfast and variety of alcohol, not so many seats, but cozy overall.

Andrey

review

非常擁擠，動線怪異，沒有廁所，很多usb充電座都是壞的，不過有三種啤酒可以選擇。

Anonymous

Overcrowded, poor food choice, no restrooms, uncomfortable seats.

Tobi

Tiny, overcrowded, atrocious food and no restrooms in the lounge area... the worst I’ve seen so far.

This lounge has improved. Better service and the coffee machines are good. Showers come at a cost for all guests. Bathrooms are still outside the lounge around the corner. Don't pay to use this lounge.

Erika

The lounge was fully packed at 11 am with a one hour wait. Go across the terminal to the other lounge.

I’ve seen ant hills that are less crowded.

David

Rommel

Agree, too crowded, narrow and small but great view. It’s so crammed you can’t swing a cat. Socket not all working well and too busy to get work done. Food not bad.

Karen

Very narrow and crowded, people tend to take all the chairs for their bags, etc.

Evadne

Poor/zero magazine choices, no working plug sockets, limited (and not very nice) food, no staff behind the bar, £40 for the ‘privilege’. Will 100% not be returning.

A small space full of people! Hard to even find a place to sit, and the bathrooms outside the lounge.

Michael

Tiny lounge that is always either full or so full you can't get in. Spend your time looking for a table to share with others. Food and drink quality is fine, showers unbelievably expensive.

Not a bad spot but very crowded. Not a lot of room for sitting, especially with more than two people in your party. The food was good, but only one complimentary drink per person.

Joey

This lounge is very small thus always busy with no vacant seats. Food offer is OK, but not a relaxing lounge as too difficult to find seats.

sorenpowholse

Went here as I have PP and long layover. It got its job done as I got a quick bite and could charge my phone but it’s small.  Breakfast was limited but tasty. I wouldn’t pay but free was nice.

Jason

The seats are too small, not possible to really relax. Really uncomfortable and hard.  They patrol and tell people not to put their feet up on their suitcases. Terrible customer service.

Lisa Covel 

Decent comfort with plenty of chairs with charging points. However poor food selection and cleanup service.

It has a Spa (showers £20) but not restrooms: if you need it you have to use the public one available outside. Food quality is medium, chairs are standard and a good amount of them has plugs nearby.

Carlo

Long wait to get in, doesn’t that defeat the purpose? Never mind, just go to the other one at the other end of Term 5.

Eric 

Way way too small for Heathrow.....nearly always packed and waiting times outside can be an hour.

Staff were friendly & the place was clean. That's the highlights. Very small lounge. Not overly calm or relaxing. Food was pretty average. Boring pastas and basic cheese selection. I won't be back.

The lounge was crowded. Nearly 20 people were waiting in front of me to get access. It took nearly 30 minutes. I would try to avoid this lounge in the future!

30 minute wait and did not receive voucher to another lounge. Very disappointed.

The spa is closed. When I entered, the only seating was barstools—although a cordoned off area was empty. The food was fine, but for the price, you’re better off going to the terminal restaurants.

KHHardy

Small lounge. Busy but not packed on Sunday night. Would not pay for it but free with PP was acceptable. Food is on par with BA Galleries (I.e. basic). First glass of Prosecco is free! Get it. 

Thilo

It was a bit small and difficult to walk around. Had to wait 10 minutes but a group of 4 walked right in prior to me being called. WiFi didn’t work.

Christopher 

Packed, tiny, awful looking gloppy pasta dishes. 25 minute wait.  Walked in, took some pictures and left. A lounge employee chased me down and asked me to delete all photos per his manager's demand.

An abominably shameful offering with seriously rude and incompetent staff. Food not great and drinks okay - rationed 1 glass of Prosecco p/pax. Fortune for pay to enter; only vaguely worth it with PP.

George

A pleasant surprise. Bliss spa (Bliss products) nice English fry up, great views, good service. Food brought out regularly. Comfy and bright, only complaint is maybe a tad small.

Jon Brown

Wasn’t expecting much but.....Great breakfast, and wonderful view. Didn’t have much time to spare, got right in quickly on Saturday 8AM.

Will

Long wait, 10 mins in a queue, not enough seats...
Welcoming arrival by desk attendant.
Disappointing bar service, wouldn't remove ice cubes from my drink as per my request!(Mario) No toilets!!!

Joao Carlos

Lounge full mid-morning on a Monday. Never mind... 

No bathrooms, very slow entry process, cramped seating, few food options, no ice for fountain drinks.

Clean modern with good hot breakfast. Almost full but not overcrowded. Will use again.

Peter

Was there at 7, no problems getting in, plenty of departure info screens, plenty of open seats at 7:00, but it sounds like it gets crowded late. Departed gate A20, which was conveniently 100ft away.

Too crowded.  I never saw a wait queue for a lounge.  A front desk staff was nice.

Hisao Tsujimura 

This lounge is bad, bad food, bad drink, over crowded all the time, waiting list to go in, more busy inside then the terminal. Go only if you don’t have access to anything else.

Hugues

As most reviews note: crowded, the staff at the door are not very friendly. Otherwise: good food and nice selection of drinks. If you don't have access to the BA lounges, better than nothing.

Kjell

Despite horrible reviews, I came knowing the place was probably packed. I reserved the shower which is OK but shows neglect. They were nice & reserved my table cuz I was alone. New guy arr & took down.

Heather

AC only working near the reception and spa area. Poor food selection; better food in the terminal. No restroom. Crowded but plenty of outlets for charging if you manage to snag a seat. 

Kosh

Not huge but enough seating for breakfast before take off. Limited choice of food but varied drinks menu. Great views. Not a lounge for a nap.

Philippe 

1/2 hour wait for entry at 13:30 on a Friday. Small cramped lounge, very poor food selection (eat at Prets, it tastes better), inadequate air conditioning...

Toilets are outside the lounge. Lounge has no dedicated climate control and was hot on the day I used it. No line to enter at 13:30 on a Thursday.

John Kohl

I wonder how this only got 2 stars average. The food and drink selections are excellent and seating is comfortable. Definitely worth the detour.

Small and cramped lounge, not a great food choice!

Soner Cagaptay

We were lucky to be one of the last to get in with our Priority Pass. The lounge was at capacity. Our party of 4 had to sit at separate tables. Lounge is basic. Rest pods no longer exist. Shower £20 extra.

cboy

This was the worst lounge experience anywhere in the world!

Not as bad as people say. The 3 hour rule does not seem to be followed. They are happy to continuously give you drinks. However, people at the bar are inexperienced. Other staff friendly enough.

Jeff

Reasonable lounge, OK food, we didn't have any problems getting in quickly or finding a seat ~6am but it's not huge and I can imagine it filling up when busy. No toilets in the lounge is a negative.

Very busy, temperature is very warm and space is limited. The rest pods are no longer available. 

Alexandria

Alexandre

Arrived noon on a Thursday. Was rather crowded at capacity and uncomfortably warm, while the terminal was quite pleasant. Middling food, abrasive staff and IKEA catalog look completed the experience.

Nothing special about this lounge but there isn't another option as it is the only one accessible after security that isn't British Airways. Due to being at capacity people were told to queue in front.

Decent but not exemplary lounge in T5. Mediocre bar, mediocre food. Nice views and open air seating next to windows.

John

I always say people make a service. You need to train the girls here. Waited at the desk to be acknowledged and then when I asked if I could see the lounge, she tutted as if it was a problem. RUDE!

Strange set up. Very narrow and feel quite crowded. Food is ok and lounge is nice. The views on the tarmac are amazing. 

Magsy

Very crowded and not well designed for larger numbers. Narrow walking spaces and very limited food. Always a line for the bar as there was only one barman. Beats waiting at the gates but only just.

Tinu

No line to get in, plenty of open seats (arrived at the lounge at 11:15 on a Wednesday). Lovely planespotting views. Would definitely return!

40 minute wait to get in. Had to wait in line 10 minutes to even be told that. Pointless detour.

Staff a bit on the surly side at check in. Quite small and limited space although the food quality was good. No longer has sleep pods or flight information. No toilets either. Overpriced at £40.

Private pods no longer exist. Both eftpos don't work, had to get cash. Shower hairdryer broken, bins full & old dirty toothbrush in shower. Small amount of gluggy soap, shampoo & conditioner empty.

Erin

Had a 40 minute wait to get on a Thursday afternoon.

Overall this is a nice lounge with an OK selection of drinks, but you have to go out to use public toilets which can be busy.

Marco

Could not even get in. Waste of time and money.

Couldn't even get through the door as staff were so slow checking people in. Not worth the walk.

Simon

Modern lounge with a good amount of electrical outlets. Problem is they charge for almost everything. Shower access is £20, drinks & decent food options all have charge. Lounge is smaller in size.

Levell

Not granted access with Priority Pass...  Waiting list ... Just what you want at an airport - a "wait" so you can wait... Useless.

It is remarkable how a lounge so bad it doesn't even have a bathroom can afford to be so rude to its customers. You have to pay attention to private rooms in case one opens up (no reservations) & bad food.

Paid shower access that is not within the lounge, no basic washroom facility. Limited food variety & seats were limited, must hunt for your own seat! Most certainly a lounge for budget travelers!

Mighty Boo

Very basic and crowded as it is by far the smallest lounge I've seen. Wifi near useless.

No restrooms, need to use the outside restrooms. Shower costs 20 pounds. Very narrow place, they have in too many seats. Since this is the only one accessible thru Priority Pass, it's always crowded.

Hari G

Very happy with the service. Receptionist was very polite and friendly. Made me feel at ease, he was just natural and very humorous. 

Crowded when I went, had to wait to get in. Has a pretty claustrophobic layout. But the little private rest areas are cool if you can snag one.

Mark

Doorman brusque, if not plain rude. Limited space. Reserved tables cause lack of availability. Not particularly friendly.

Great rest pods; no prob getting one on Tue @7am. Shower decently stocked tho costly & undercleaned. Food choices fine, coffee maker with good cappuccino.

Michelle 

Always crowded. Staff are rude. Don't waste your time.

Paid for €20 shower: water pressure was good, but shower room was tiny and not as clean as expected. They were out of Diet Coke. They were full so the front desk guy was having people wait outside. 

Dumpy, dirty, disappointing. Don't waste your time trying to find a seat.

winestem 

This is a nice lounge, but a bit cramped and food quality just OK, nice beverages and rest pods. Washrooms outside lounge.

Kelly

Seating is limited, full bar is nice, food is always light but tasty. 

Can be a little busy but the food is great!

carol

Visited at 3pm on a weekday afternoon. Was moderately busy, with limited seating. OK food, but drinks dispensers & fridges were not working or poorly stocked. Would not rush to use again.

David Waters

No regular seating left, but I found a pod during my journey yesterday at 4pm. Lounge chair needs maint. as it was stuck. Nice views. I got a little rest. LHR could easily provide better in T5.

Lounge has no dedicated restrooms, have to use the public restrooms right outside the lounge. Good snacks and actual food and good selection on drinks. Limited space and always crowded.

Shri Biradar

Lounge full (10:30am Monday), couldn't get in.

Miikka

Nice relaxing atmosphere, red wine was good, plus measure of spirits from the optics, the nibbles were OK. The provision to use Wi-Fi and charging facilities was a bonus. What more could one ask for?

Steve

Fine lounge, but we left for the BA lounge. It just felt more crowded and had a 3 hour maximum stay. Certainly go if you have a Priority Pass. It beats the terminal.

Kristy

Small but airy space. Basic snacks and some real food. Showers available for a fee. Nice change of pace and scenery from huge British Airways Galleries lounge. 

Paul

To small and really too full (4 PM 1/1/16). The food selection is not good. It is not a place to relax. Too many children and everybody can go in the lounge, this is the problem, I think.

Steffen

Small but not too crowded when I got here (Wednesday noon). Decent food and drink selection - although they ran out of their "UK finest whiskey".

Andreas Zoellner

If not crowded, it's comfortable. Decent breakfast selection of cheeses, danish, mini bagels with lox, sausage, juices, cereals, and yoghurt. Showers for £20. Bathrooms are outside but not far. 

Small, bit good for its space. Obviously not good when it's overcrowded, but if you get a hold of a relax pod, it's fine. Good but unhealthy, i.e British food.

Overcrowded, no seats available. Food is very basic and carbs only. Kids playing in the rest pods area so no relaxation here really. 

Andreas 

Essentially a former corridor turned into a pokey lounge, with no bathrooms and cramped seating. Not a patch on No. 1 Heathrow in Terminal 3. 

Club Aspire Lounge

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Reviews (100)

Walk-ins Accepted

Walk-ins Accepted

Also in Terminal 5A, South